Privacy Policy

Privacy Policy - Kendrascottonlinestore

Effective Date: [Insert Current Date]
Kendrascottonlinestore ("we", "us", or "our") operates the website https://kendrascottonlinestore.com (the "Website") and provides services related to the sale of jewelry, personalized gifts, and watches (the "Services"). We are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website or use our Services. By accessing or using our Website or Services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect two types of information about you: personal information (information that identifies you personally) and non-personal information (information that does not identify you personally).

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you use our Website or Services, such as:
  • Contact information: Name, email address (e.g., [email protected] for your inquiries), phone number, shipping address, billing address;
  • Payment information: Credit card details, debit card details, or other payment method information (collected and processed by third-party payment processors, as detailed in Section 3);
  • Account information: Username, password, and other details when you create an account on our Website;
  • Order information: Details about the products you purchase, order history, and tracking information;
  • Personalization information: Preferences or details you provide for personalized gifts (e.g., engraving text, size selections);
  • Communication information: Content of emails, messages, or other communications you send to us.

1.2 Non-Personal Information

We may automatically collect non-personal information when you access or use our Website, including:
  • Technical information: IP address, browser type and version, operating system, device type, screen resolution, and other technical details about your device and internet connection;
  • Usage information: Pages you visit on our Website, time spent on each page, links you click, search queries, and other information about how you interact with our Website;
  • Analytics information: Aggregated data about website traffic, user behavior, and sales trends (this data is anonymized and cannot be linked to you personally).
We may collect non-personal information using cookies, web beacons, and other similar tracking technologies. For more information about cookies, see Section 5.

2. How We Use Your Information

We use the information we collect for the following legitimate business purposes:
  • Process and fulfill your orders: Verify your identity, process payments, ship products, and provide order confirmations and tracking information;
  • Provide customer support: Respond to your inquiries, resolve issues, and assist with your purchases (using your contact information such as email: [email protected]);
  • Personalize your experience: Tailor product recommendations, website content, and marketing communications to your preferences;
  • Improve our Website and Services: Analyze user behavior, identify areas for improvement, update our product offerings, and enhance the functionality and usability of our Website;
  • Send marketing communications: Notify you about new products, promotions, discounts, and other offers (you can opt out of these communications at any time, as detailed in Section 7);
  • Maintain security: Protect our Website and Services from fraud, unauthorized access, and other security threats;
  • Comply with legal obligations: Fulfill tax requirements, respond to legal requests, and enforce our terms of service.

3. How We Share Your Information

We do not sell, rent, or lease your personal information to third parties for marketing purposes. We may share your information with the following trusted third parties who assist us in operating our Website and providing our Services, and who are obligated to protect your information:
  • Payment processors: Third-party companies (e.g., PayPal, Stripe) that process payments on our behalf (they only receive the necessary payment information to complete transactions);
  • Shipping and logistics providers: Companies (e.g., USPS, UPS, FedEx) that deliver your orders (they receive your shipping address and order details to fulfill deliveries);
  • Analytics and marketing providers: Companies that help us analyze website traffic, user behavior, and run marketing campaigns (they may use cookies and other tracking technologies, as detailed in Section 5);
  • IT service providers: Companies that provide website hosting, maintenance, and technical support (they have access to your information only to perform these services);
  • Legal and regulatory authorities: If required by law, court order, or government regulation, or to protect our rights, property, or safety, or the rights, property, or safety of others.

4. Data Security

We take reasonable and appropriate measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
  • Encrypting sensitive information (e.g., payment details) using industry-standard encryption technologies;
  • Implementing secure access controls to restrict access to personal information to authorized personnel only;
  • Regularly updating and maintaining our website security systems and software;
  • Using secure third-party service providers that comply with industry security standards.
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security, and you use our Website and Services at your own risk.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When your information is no longer needed, we will securely delete or anonymize it. For example:
  • We retain order information for tax and legal purposes for at least 7 years after the order is completed;
  • We retain account information until you request to delete your account (after which we will delete your information, except as required by law).

6. Your Rights (California Residents)

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
  • Right to Access: Request access to the personal information we have collected about you;
  • Right to Correction: Request correction of inaccurate or incomplete personal information;
  • Right to Deletion: Request deletion of your personal information (subject to certain exceptions);
  • Right to Opt-Out: Opt out of the sale of your personal information (we do not sell your personal information, so this right may not apply);
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.
To exercise these rights, please contact us at [email protected] with the subject line "California Privacy Rights Request" and include your full name, email address, and any other relevant information to verify your identity. We will respond to your request within 45 days (or within 90 days if necessary, and we will notify you of the extension).

7. Your Rights (Other U.S. Residents)

Depending on your state of residence, you may have similar privacy rights under state laws. To exercise any applicable rights, please contact us at [email protected] with details about your request.

8. Opt-Out of Marketing Communications

We may send you marketing communications (e.g., emails about new products, promotions) if you have opted in to receive them. You can opt out of these communications at any time by:
  • Clicking the "unsubscribe" link at the bottom of any marketing email;
  • Emailing us at [email protected] with the subject line "Opt-Out of Marketing Communications" and including your email address.
We will process your opt-out request within 10 business days. Please note that we may still send you non-marketing communications (e.g., order confirmations, customer support responses) even if you opt out of marketing communications.

9. Third-Party Links

Our Website may contain links to third-party websites (e.g., social media platforms, payment processors). This Privacy Policy does not apply to these third-party websites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children's Privacy

Our Website and Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will immediately delete that information. If you believe that a child under 13 has provided personal information to us, please contact us at [email protected].

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technological advancements. When we update this Privacy Policy, we will revise the "Effective Date" at the top of this page and post the updated policy on our Website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Website or Services after the updated Privacy Policy is posted constitutes your acceptance of the changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Email: [email protected]
Website:https://kendrascottonlinestore.com
— The Kendrascottonlinestore Team

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