Shipping Policy

Shipping Policy - Kendrascottonlinestore

Effective Date: [Insert Current Date]
Thank you for choosing Kendrascottonlinestore ("we", "us", or "our") for your jewelry, personalized gifts, and watch purchases. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased through our websitehttps://kendrascottonlinestore.com (the "Website"). By placing an order with us, you acknowledge and agree to the provisions of this policy.

1. Shipping Overview

We offer reliable shipping services to customers worldwide, with a focus on fast processing and timely delivery. All orders are processed and shipped from our warehouse, and we partner with trusted global carriers to ensure your products arrive safely.

2. Order Processing & Shipping Timelines

  • Processing Time: Orders are processed within 1 business day (i.e., the day after the order is placed). Processing time does not include weekends or U.S. federal holidays. If you place an order on a weekend or holiday, it will begin processing on the next business day.
  • Delivery Time: After your order is shipped, delivery is estimated to take 5 business days. This timeline is an estimate and applies to all global shipments. While we strive to meet this timeline, unforeseen circumstances (e.g., customs processing, weather events, carrier delays) may affect delivery, and we cannot guarantee exact delivery dates.

3. Shipping Fees & Eligibility

We are proud to offer free global shipping on all orders, with no minimum purchase requirement. There are no hidden shipping costs—your order total at checkout is the final amount you will pay, and all shipping fees are covered by us. This free shipping offer applies to all products and all global destinations served by our partner carriers.

4. Shipping Address Responsibility

You are solely responsible for providing a complete, accurate, and valid shipping address during checkout. We are not liable for delayed, lost, misdelivered, or returned orders due to incorrect or incomplete address information. If you need to modify your shipping address, please contact our customer support team immediately at [email protected] with your order number. Address modifications can only be requested within 12 hours of placing your order; we cannot guarantee changes after this period, as your order may have already entered the processing or shipping stage.

5. Order Tracking

Once your order is shipped, we will send a shipping confirmation email to the address provided during checkout. This email will include a unique tracking number and a link to monitor your order’s delivery status. You can also track your order by visiting the "Track Order" page on our Website (link to be added) and entering your order number and email address. If you do not receive a tracking number within 2 business days of placing your order, please contact our support team for assistance.

6. Shipping Restrictions & Exceptions

  • We ship to most countries worldwide. If your destination country is not eligible for shipping, you will be notified during checkout, and your order will not be processed.
  • Customs duties, taxes, or other fees imposed by the destination country are the sole responsibility of the customer. We do not collect these fees during checkout, and they are not included in the order total or free shipping offer. You may be required to pay these fees upon delivery; please check with your local customs office for more information on applicable charges.
  • In rare cases, orders may be delayed or held by customs authorities. We will assist you in resolving customs-related issues to the best of our ability, but we are not responsible for delays caused by customs processes.

7. Lost, Damaged, or Missing Shipments

If your order is marked as delivered but you have not received it, please first check with your local carrier, neighbors, or property management (for apartment buildings) for possible misdelivery. If you still cannot locate your order, contact our support team within 7 days of the estimated delivery date with your order number and tracking information. We will investigate the issue with our partner carrier and provide a resolution (e.g., replacement or refund) within 48 business hours of completing the investigation.
If you receive a damaged or defective product, please contact us within 7 days of delivery at [email protected] with your order number and clear photos/videos of the product and packaging. We will arrange for a replacement or full refund, and cover all associated shipping costs for returns related to damaged or defective items.

8. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon posting the updated policy on our Website, with the new "Effective Date" displayed at the top. Your continued use of our Website or purchase of products after the updated policy is posted constitutes your acceptance of the changes.

9. Contact Us

If you have any questions, concerns, or need assistance with shipping-related issues, please contact us at:
Email: [email protected]
Website: https://kendrascottonlinestore.com
— The Kendrascottonlinestore Team

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